Returns/Exchanges
  • Refund Policy:

    • Jon Narcisso Luxury Headwear wants you to be satisfied with your merchandise. For all in-stock products (upon review of merchandise), we will gladly accept a return or exchange of saleable merchandise in original condition within 30 days of receipt of purchase, accompanied by an original receipt. All returns accompanied by the original receipt will be credited back to the original form of payment.  Customers are responsible for paying the shipping to return all products.

      NO REFUNDS or EXCHANGES for used or damaged merchandise.  This includes Items that have been worn, soiled, laundered, or altered in any way; except for products with a manufacturer defect.*

      For products specifically altered, redesigned, repaired or tailored by Rawhyde Mfg. Co. (not any other merchant or vendor), we will correct any issues of fit on a complimentary basis provided that the product is returned within 7 business days from the date of receipt of the product. Fit issues that will be addressed on a complimentary basis must be part of the original alteration and size parameters. Repairs will be addressed at no additional charge, provided that the issue is within the scope of the original repair. Repairs, redesigns or alterations not part of the original description, or services rendered by another vendor, merchant or party, that need to be addressed will incur an additional cost.  Due to the custom design nature of each Re-designed Hat, Rawhyde Mfg. Co. does not offer returns, exchanges or refunds for these items. Any request for additional redesign efforts for the product, outside the parameters of the original request, will incur an additional cost.
       

      MANUFACTURER DEFECT WARRANTY*

      We inspect each product multiple times prior to shipping, however in the rare event that you receive a product with a manufacturer defect, please contact us first before sending any item back.  Manufacturing defects do not include any design elements, creative design choices, or natural elements and (dis)coloration of fabrics, patterns, and types of felt fur. Normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper washing and drying are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. Jon Narcisso Luxury Headwear designs will not be liable for incidental or consequential damages.

      Any product that has been altered or modified in any way, including, but not limited to: redesigned, repaired, restored, cleaned or tailored by another merchant, vendor or party, will immediately and effectively void this limited manufacturer warranty.  Customer assumes liability for any, and all future manufacturer claims.

      Jon Narcisso Luxury Headwear may replace or refund any merchandise with a legitimate manufacturer defect within 60 days of purchase, excluding shipping charges.  Upon receipt of the returned Item, Jon Narcisso Luxury Headwear. will inspect the Item and make its decision in its sole discretion on whether it is more appropriate to offer a repair or replacement of the item.  If the claim is legitimate, and a replacement or repair is not appropriate Jon Narcisso Luxury Headwear. will offer a full refund.  All claims will be reviewed carefully prior to issuing a replacement or refund.  A product with a legitimate manufacturing defect will not incur a restocking fee.

      RETURN INSTRUCTIONS:

      1. Make sure to contact Jon Narcisso Luxury Headwear. by email first (info@jonnarcisso.com) to make your claim for return.
      2. Once you have received authorization and return approval, then
      3. Pack up your return in the appropriate shipping container, and include your full name, email address, phone number and description of your concern or reason for the return.
      4. If your purchase was made online, please include either the original order confirmation number or a copy of your receipt.
      5. Ship your return to:

              Jon Narcisso Luxury Headwear
              Attn: Returns

              1055 E. Colorado Blvd Ste 500, Pasadena, CA 91106

      1. Please note that we do not provide free return shipping.  We also do not reimburse for return shipping.
      2. We recommend using a carrier who can provide tracking for your package.
      3. Jon Narcisso Luxury Headwear. is not responsible for any return Items that have been lost in transit.  Please add shipping insurance for your returns, if necessary.
      4. Once we receive your return, refunds will be processed within approximately ten (10) business days after we review and approve the nature of your claim.  The process time of review and approval depends on what type of claim is submitted. *Manufacturing defect claims may take longer to process.*
      For customer service inquiries (wholesale, online and general questions) please e-mail jonnarcissohats@gmail.com, or contact us at (626) 689-0950